Company Policy on Price Quotes

Labor: We base our charges on an estimation of the time required to perform the work.
Materials: We will use your materials if you are able to provide them. We try to maintain a stock of various 
materials to meet your needs. If our materials are needed for your project the cost of the materials 
is added to the labor charge.
Tools: If the nature of the project is such that certain tools may be completely worn out or used up in the process of completing your project then an additional charge for tools is added to the cost of labor.

In-Shop Estimates
We will give estimates on work to be performed when ever possible. We understand the need on your part to have an estimate of the cost of the work so that you can quote your customer a price.
When we receive a piece, if we can tell from past experience with how long it will take to perform the work we will give you a fixed price.
If the nature of the project is rather unique, which makes the amount of time required rather uncertain, we will give a price range as an estimate. I.e. $200 – 300. We may also give either a price minimum and or a price maximum.

Fax Estimates
In cases where we do not have the piece of jewelry or gemstone here to look at, it is advisable to send us a fax (469-361-3271) with the best drawing possible of the project.

E Mail Estimates
E mail is also a good way to send sketches or digital photos.

Live Internet Video
We have internet video technology available which would enable you to show us your project in real time and for us to show you materials etc.

Telephone Estimates
When it is not possible to send the piece nor to e mail or fax a picture and only a telephone estimate is possible, we will do our best to give you a very rough estimate of what it may cost based upon your description of the project. 

* Unfortunately, due to the fact that the project may be considerably different than the original description once it arrives here, we cannot stand by prices that were quoted over the telephone.
If the new price is sufficiently different from the telephone quote to make in too expensive to proceed, then the project will be shipped back to the customer. We are not obligated to perform work based upon a price quoted over the telephone.
This is also true for estimates based on faxes and e mails. 

We will stand by prices quoted for projects that are in our possession when the estimate is given.


Rush Services
We will perform rush services for you whenever possible.

Depending on our workload at the time and other factors an extra charge for rush service may be assessed.

Our Guarantee

Inlays: We guarantee our inlays to stay in for a minimum of a year. That will depend to some extent upon how the consumer treats their jewelry. If it is obvious that the consumer was abusive to the piece of jewelry then we cannot be held to the one year time frame. I have seen pieces that were destroyed in less than a week.

We us a high quality epoxy and our average inlay stays in place for many years.

* We cannot give our usual one year guarantee on inlays if the back of the inlay area is "open" and exposed to the finger. It has been found that perspiration breaks down epoxy fairly rapidly. It is best to solder a metal plate in the back of the inlay area before shipping it to us.

Shipping

We ship to our customers using US Postal services or Federal Express.

We will ship using Postal COD unless you have established an account with us.


Receiving

We can receive all forms of shipping.

Important: When shipping to us by UPS, it is best to request a signature card. This 
is because UPS is in a habit of leaving packages outside of our door without even 
knocking. When there is a signature card on the box they are more likely to knock 
and get my signature. This is still no guarantee that they will do so. I have talked 
to UPS management about this problem and they tell me that speed of delivery is 
more important to them than safety.